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I am a single guy, I own two international businesses and I am a savvy web professionals. I have tried several online dating services and Mate1. Please check out my profile and let me know if you are interested. I found this suspicious and did some research online. I discovered scores of detailed complaints and scam alerts.


Unfortunately this browser is not supported. Years in Business: Reasons for BBB Rating. Thanks for getting in touch with us and we're sorry to hear that you have been billed by a different dating website in We have reviewed your former with Edate. You correctly point out that you cancelled your renewal shortly after your purchase to ensure that you would not be re-billed, and we sent you a receipt confirming that.

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Your with us had only the one billing back in and not the "July 27 " charge you mention and are disputing. We apologize for the error which caused your profile to be removed during a routine security sweep to remove fraudulent profiles from our website. We have restored your profile to full working status, and added an additional 30 days to your paid full membership to make up for the inconvenience, giving you effectively 2 months of full access now instead of 1.

Please normally and you will find everything as it was. We have cancelled your subscription and applied a refund to your. Please allow from business days for this to reflect on your end. You have only been billed for one month so far. Normally, you only need to cancel by phone, or online to stop your subscription.

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We have cancelled your subscription. We're sorry to hear you didn't enjoy your time with us. To address your issues in order:First, Mate1 Social Enterprises is our company name, which might have led to your confusion? Secondly, when looking at your messages received, you will notice a category clearly detailing the type of message each one is, next to the View link. The of mail Mate1 notices login can receive are: 1 Preferred Match A Preferred Match is a recommendation from us about another Mate1 member who we feel, based on your profile criteria, maybe someone of interest to you.

Taking a of factors in their profile into consideration, and matching them with yours, we then send you a notification about this particular member. The first one you ever receive may be displayed as "First Match". We send you one of these daily as part of your service. You can send Icebreakers to all new members in your area when you first the site, as well as when you don't quite know what to say to another member.

You can Flirt using the Flirt button in their profile.

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You can read, and respond, to each type of message by clicking View. You can also disable specific types of matches and mailers in your Mail Settings if you don't want to receive them. Thirdly, we do our very best to prevent people from misrepresenting themselves in their profiles and otherwise through use of the Edate site. However, because we have millions of profiles on our site, with thousands more being created on a daily basis, from time to time you may encounter a profile which is not an accurate representation of that member's true status, age, location, etc, or who is up to no good!

Please note that we offer a pair of links at the bottom of each site entitled "Fraud Protection" and "Safety Tips". These links provides warning to our members about various types of online scams. We also provide several ways for our members to report people who are violating our Terms and Conditions. The Mate1 notices login a Problem" link at the bottom of every user's profile should be used for this purpose. There is also a link to "File a Complaint" when you receive a message in your Mate1 inbox. If more or ideally, all of our members would use this tool to help us wage this war on scammers, it would really help keep these fraudsters off the site.

And, lastly, you added 2 photos, one of a naked woman which is forbidden in our Terms and Conditions, and one of someone presumably you? So, we hope that addresses all your concerns.

For your reference, details of the offer I reviewed appear below. The company mentioned the three types of messages members may receive, implying that I received "Preferred match" messages. This is incorrect. My mailbox indicated that I had received 6 actual messages from local members Direct messages ; but in order to read these messages, I had to purchase a membership to access them. I just tried to access the website to take a screenshot image of the in question, but have been unable to access the website for two days.

When I click onto the website, a white appears with the words " Bad Gateway. Again, this company lied to me when it said I had received 6 messages, when in reality the messages were from the company, not from the profiles listed.

There was absolutely nothing stating that these messages were "Preferred matches.

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All the other points they raised are irrelevant and unrelated to the Mate1 notices login at hand. This company is engaging in deceptive, unethical practices. As an aside, I have no recollection of ing a picture of a naked women; however, I did try to several full body and facial images of myself, but they were consistently rejected upon attempt, and no reason was ever provided. Dear former Edate member, We're sorry you have chosen to reject our detailed and correct explanation for your Inbox contents, along with each of the salient responses to your other complaints.

The site is operational and functioning correctly, but since you were refunded and your comments made it clear you were not interested in being a member or, indeed, of us being in operation at allyour profile was removed. We take all feedback very seriously and we're unhappy to hear that you Mate1 notices login to hold such an erroneous opinion of our services, but that is of course your right. We do thank you for your time with us, and for your comments and critique.

Please allow from days for your refund to post back on your end if it has not already done so. When you subscribed for your initial trial, the upon which you entered your credit card information clearly stated the following: "Edate will provide you with uninterrupted, unlimited access to your until you cancel your subscription. This subscription will renew every 30 days until you cancel, which you can do absolutely anytime.

As clearly stated in our terms of use, to which you agreed upon ing up for Edate. We received no cancellation request from you during your 3 day trial, which is why you were rebilled. Had you cancelled successfully, you would have received an receipt confirming your cancellation. We have cancelled your subscription now and sent you a confirmation receipt. We have also issued a refund for your unwanted subscription and removed your profile from our website.

Please allow from business days for this refund to reflect on your end.

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We're sorry to hear about your complaint. A fraudster using your card would almost certainly use their own contact information so they could benefit from our service. Our team concluded that there is no evidence that this was made by someone other than you. We have also listened to the transcript of your call to us about cancelling your subscription and you don't mention this detail during the contact with us requesting cancellation of your subscription and a refund. The procedure to apply for a refund was fully outlined to you by phone as well at the time, and you remain eligible for a refund for the monthly membership charge.

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Simply follow the steps in our Terms and Conditions, Section 5, entitled Refunds, as soon as conveniently possible for you to do so, and a refund will be applied to your profile within business days on average of receipt of your request.

Here is a direct link for your convenience:. Thank you for your regarding this unfortunate matter. We take credit card fraud very seriously and would be happy to assist you in discovering why you are being billed, and if fraud is determined, in recovering any fraudulent funds billed to you by us.

Normally, the card holder contacts us directly using the toll free Customer Support we provide them on their credit card or bank statements. An investigation using the last 4 card s typically locates the profile, and describing the public details of it sometimes causes the card holder to recognize the person. If you wish to provide the last 4 card s and the exact date s of the transaction sor better still, call us directly, we can locate the profile and refund the charge s if fraud is found to be the case, as well as providing posted Mate1 notices login of the profile in question.

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According to our records the following profile linked to this address is not, nor has ever been a paying member of Mate1. They are a different website altogether.

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If your credit card statement shows that you have been billed for our services in error, please call the toll free located on the credit card statement also listed below. Please make sure that you are not referring to another profile that you may have created on our site. If you have created another profile with a different address, please forward us that information so we can locate your paying subscription.

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If you need to discuss this matter over the phone in greater detail with a customer support representative, please call - - or - - between 9 AM and 5 PM E. We'll be happy to help you get to the bottom of this, either locating your paid profile with us and making sure you can use it, or refund it if you wish, or determine that you are indeed paying another website and not ours, in which case you'll need to reach out to their support team, naturally. BBB Business Profiles may not be reproduced for sales or promotional purposes. BBB Business Profiles are provided solely to assist you in exercising your own best judgment.

However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Mate1 notices login Profiles. When considering complaint information, please take into the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the of complaints.

BBB Business Profiles generally cover a three-year reporting period.

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BBB Business Profiles are subject to change at any time. As a matter of policy, BBB does not endorse any product, service or business. this Business.

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File a Complaint. Customer Complaints Summary. Sort By. Status: Answered.

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Please see the attachments. All Rights Reserved. Please shut them down and order them to refund my money. I thank you.

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All the best and stay safe in these troubled times Edate. I a month subscription with this company and when I try to it tells me you violated terms and conditions and they never said what it was about. I have no idea what that is about.

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All Mate1 members automatically converted to eDate members and all Mate1 links redirect to eDate now.


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Mate1 FREE Features: - Browse millions of photo profiles - Flirt with anyone - See who is online right now - View your matches - Save matches you like in your Hotlist - Receive match, flirt and message notifications - Create your detailed profile and photos.